teosbet Privacy Policy

teosbet ("we," "us," or "our") is committed to protecting the privacy and personal data of every user who accesses or uses the teosbet platform (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Policy applies to all personal data collected through the teosbet website, mobile applications, customer support channels, and any other services we provide. It should be read together with our Terms & Conditions, which govern your use of the Platform.

We process your personal data only for the purposes described in this Policy and only to the extent necessary to fulfil those purposes. We do not sell your personal data to third parties under any circumstances.

teosbet is the data controller responsible for your personal data collected through the Platform. As data controller, teosbet determines the purposes and means of processing your personal information and is accountable for ensuring that such processing complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable Philippine data protection regulations.

We have appointed a Data Protection Officer (DPO) who oversees our data protection compliance programme. You may contact our DPO directly for any privacy-related concerns — see Section 14 for contact details.

teosbet collects personal data that you provide directly to us, data generated through your use of the Platform, and data received from third-party sources where permitted by law. The categories of personal data we collect include:

We do not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID details for KYC), it is processed under strict security controls and only retained for as long as legally required.

teosbet uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your teosbet account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To provide you with access to teosbet's gaming products, process your bets, and settle winnings accurately.
• Payment Processing: To process deposits and withdrawals through your chosen payment method (GCash, Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or debit card).
• Regulatory Compliance: To comply with our obligations under PAGCOR regulations, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and other applicable Philippine laws.
• Responsible Gaming: To monitor gaming patterns, identify potentially problematic behaviour, and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activities on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing Communications: To send you promotional offers, bonuses, and updates about teosbet — but only where you have given your explicit consent to receive such communications. You may withdraw consent at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features and performance of the teosbet Platform.

Under the Data Privacy Act of 2012, teosbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the teosbet gaming services you have registered for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing conditions, AML obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for teosbet's legitimate interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — particularly direct marketing communications — we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

teosbet does not sell, rent, or trade your personal data to any third party. We may share your personal data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with your chosen payment provider (e.g., GCash, Maya, BPI, BDO) solely to process your transactions. These providers are bound by their own privacy policies and applicable data protection laws.
• Game Software Providers: Certain gaming data may be shared with our licensed game software providers to deliver game functionality and ensure fair play. These providers act as data processors under our instruction.
• Regulatory Authorities: We are required by law to disclose certain data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities upon lawful request.
• Identity Verification Services: We may share identity data with accredited KYC/AML verification service providers to fulfil our regulatory obligations. These providers are contractually bound to process data only for the specified purpose.
• Legal Proceedings: We may disclose personal data where required by a court order, subpoena, or other lawful legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of teosbet's business assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

teosbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act.
• KYC / Identity Verification Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Gaming History: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Support Communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

When personal data is no longer required, teosbet will securely delete or anonymise it in accordance with our data disposal procedures.

teosbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the teosbet Platform is encrypted using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data stored on teosbet's servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised teosbet personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication (2FA): teosbet offers 2FA for user accounts to provide an additional layer of protection against unauthorised access.
• Regular Security Audits: We conduct regular penetration testing and security audits of our Platform infrastructure to identify and remediate vulnerabilities.
• Incident Response: teosbet maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected users within the timeframes prescribed by the DPA.

teosbet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that prevent fraudulent use. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and game preferences) to personalise your teosbet experience.
• Analytics Cookies: Help us understand how users interact with the Platform — which pages are visited most, where users encounter difficulties, and how we can improve. Data collected is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats on the teosbet Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the teosbet Platform. For more information on managing cookies, refer to your browser's help documentation.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by teosbet: